Skip to content
Log in

Accessibility in our digital channels

Digital accessibility means that our websites, internet bank, apps, and digital documents can be used by everyone – including people with visual or hearing impairments, or other functional variations. We want everyone to be able to use our digital services, no matter their circumstances. Our goal is for anyone who wants to visit us online and manage their banking with us to feel included.

On 28 June 2025, the EU Accessibility Directive will come into force. It requires that digital services such as sparbankenspira.se, our internet bank, apps, and digital documents are accessible to all. At Sparbanken Spira, we’ve been working with accessibility for a long time – because it’s important to us that as many people as possible feel welcome and can use our digital services.

Our Accessibility Statement

Our goal has always been to provide accessible services for everyone. In our Accessibility Statement, you can learn more about our approach and our ambitions.

Accessibility Statement

Support and help in our digital services

Accessibility is an ongoing commitment, built into the development of all our products and services. Every new digital service for private customers is designed to be accessible from the start.

Visual impairments

If you have a visual impairment, there are several tools and functions that can make it easier to manage your banking.

  • Navigate our websites with a screen reader.
  • Zoom up to 400 % without distortion.
  • Use a large or speaking security token to log in to the internet bank. Our security tokens (in Swedish)

Hearing impairments

If you have a hearing loss, there are various features and aids that can make it easier for you to manage your banking.

  • Subtitled video content.
  • You can do banking through the Swedish Post and Telecom Authority’s services for text relay, video relay and speech-to-speech relay.

Texttelefoni (texttelefoni.se)

Bildtelefoni (bildtelefoni.net)

Teletal (teletal.se)

Certain motor impairments

If you have certain motor difficulties, there are various functions and aids that can make it easier for you to manage your banking affairs.

  • Keyboard navigation on our websites.
  • A clear, easy-to-follow structure on sparbankenspira.se, in the internet bank, and our apps.
  • Compatible software for phone or video calls if you have speech difficulties.

Found an accessibility issue?

If you have questions or if you have discovered an accessibility issue in our digital services or documents – or if you want to share feedback on our work – please call us or visit your nearest branch.

Customer service

Find a branch

If you've reported an issue that prevents access to content on our websites or in digital documents and feel that you haven’t received a satisfactory response, you can contact the Swedish Post and Telecom Authority.

Send a letter to:
Post- och telestyrelsen
Hälsingegatan 38
SE-113 43 Stockholm

More information